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| - Choosing stars was difficult for this review. My brother loves to eat at Outback for their "Walkabout Wednesday" special--sirloin or chicken with one side and a beer/beverage for $9.99 every Wednesday. Last night my eight-year-old daughter and I joined him. We sat at a booth in the bar. The food was good; our steaks were cooked correctly and the bread and sides were hot and fresh. My daughter was playing with the tableside kiosk/tablet when our server came to take our order, so she said she was happy to tell us the items on the kid's menu, as they are nowadays only available to see on the tablet. My daughter chose steak and the server listed her side choices, and my daughter proceeded to choose mac/cheese to go with her steak. As I stated before, everything was good. When the bill came, we saw that while our meals were $9.99, my daughter's was $8.99 for her kid-sized steak and an add'l $2.50 for the mac n' cheese. (So, her kid's meal with the smaller steak was actually more than our adult-sized meals.) As we were unable to see the kid's menu and our server never stated there was an upcharge for some of the sides she listed, we flagged her down, and asked if she would take the upcharge off. She said sure and went off to take care of it--or so we thought. A few moments later, the manager "Diana" comes over to our table and states, "I'll go ahead and take the macaroni off THIS TIME..." well... I have to admit, I was irked. It was total server failure for her to not inform us about the "premium sides", not to mention it might have been nice for her to tell us the kids steak was only a buck less than our adult meal which was a lot more food. Frankly, I did not take it well. I let Diana know that I thought it was rude for her to come over to our table and make a point of telling us she was doing us a favor like we were scammers trying to get something for free. Upon my getting upset, she just stated (over and over and over....) that she had just come over to "smooth things over" for us--total bulls*t!! We were not upset before she tried to make us feel like schnorrers. At no time did she authentically apologize for her rudeness/inappropriateness nor actually seem to honestly care. She even acknowledged my brother is there all the time--ie a regular, long-time customer--but seemed to want to use that as some kind of defense that she, Diana, is not usually a sh*tty manager. Sorry, I'm getting so irritated again remembering it, it's making me mad just relaying the experience. So, I'll just summarize--the food is decent but whatever you do, be sure you know the prices of what you're ordering in advance or you might have to deal with Diana--and you'll regret ever giving any of your money to this Outback. I'm sure my brother will be there again next week, but I guarantee I will not be back!
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