After going here for the past 6 months, I have notice that the customer service and product quality have went down a lot recently. Just like everything in Vegas, there's a 6-10 months initial period where it's all hip and cool for everyone to go to but then the hype has ended and the local will move to another new spot.
During my recent visit, on a calm and cool Saturday's afternoon, it literally took 20 minutes of waiting to get my 2 drinks. I've noticed that the store has all new employees so it might have contribute a little to this. There were some empty tables and it wasn't fully packed either. Watching recycled kung-fu clips on their YouTube channel isn't that cool anymore. My drink didn't taste the same like how it used to be. I asked for less sweet but tasted like it was at full level and the boba were very hard and bland.