I've been here a few times and agree with what everyone else is saying- decent ice cream, poor customer service.
They have great flavors by its hit or miss. For example- the purple rain is the best ice cream I've ever had, but a lot of the other flavors could just as easily have been out of a Breyers carton. For the price, it's just not worth it.
As far as service goes, the staff is nice, but often understaffed. Whenever I go there is only one person working who is responsible for giving samples, scooping ice cream, and helping customers pay.
Because of this, there is also no one to clean the tables which become sticky. The whole ambience of the place is kind of lacking too.
I wish I could love this place because I believe it's a great local business, but a few things need to be changed if they want my business.