Typical post about our A/C going out in the middle of a hot day of Phoenix AZ summer... what was ATYPICAL is Sharp getting out to see us that day, and INSTALLING the new unit, the NEXT DAY. Efficient, easy to work with, and didn't overcharge us for a much better unit for our home. I would use them again, no question, but the new unit should have us set for another 10-15 years! Highly recommend...