My husband and I recently became new home owners and are extremely excited about having a pool. We want to maintain it ourselves so we were pleased to see a pool service company to offer a "Pool School". I called Gilbert Pool Service to arrange the service and spoke to someone very knowledgeable and friendly over the phone. Originally set up our appointment for after 5pm since that's the time my husband would be home. The technician called me that day and had explained he was unable to accommodate our time slot so we set it up for Saturday between 9-11. I work nights and woke up at 1230 to find my husband telling me the pool guy never showed. I found the technician's phone number in my phone and called at 1241. He answered. I asked if the pool school we arranged between 9 and 11 was still happening. He didn't provide me with an excuse with why the service was delayed. He just responded with "I can be there in 15 minutes." I spoke to him at 1241 he arrived at 117. More than 15 mins. I look forward to contacting the company about this matter on Monday. I was debating on giving the company no stars, but thought that wouldn't be fair since the technician actually showed up.
Reading a few other reviews, I see that the company actually reads it's reviews since they respond to them. That's awesome. It tells me the company is open to feed back. With that being said maybe they will read mine.....
If they do.... I feel like our time is valuable... Especially our personal time away from our careers. I work nights and my husband only has a few days off a month. Since your company has complete disregard for personal time, I don't think we will be using your services if having pool issues from here on out.