BEWARE: Our "free cleanings" cost us $235.00
We wish we saw the other reviews here on Yelp first before choosing this office.
Upon arrival we asked the front desk staff, "Do you take our dental insurance?" We also mentioned that our insurance provides free yearly cleanings. The receptionist replied, "Yes, we take that insurance". Then we were billed a total of $235 for cleanings (No other work was performed.)
Once we received the bill we contacted the office and brought this to their attention. We were told we do take your insurance but you are out of our network. Something that is of extreme importance because being "Out of network" turned our free cleanings (which we had at other offices) into a $235 charge. But it seems taking the card and making a photocopy of it was possibly what she meant by "taking our insurance".
Yes the office, dentists, hygienists, etc are all nice and do good work BUT telling patients that they take their insurance, waiting until after the services are performed and refusing to reverse the charges due to their error makes it very difficult for us to recommend Reimels Family and Cosmetic Dentistry of Huntersville.
We truly wish we did not have to write a negative review (as you can tell by our positive review history) but wanted to prevent this from happening to others in the future.