As an airport dining option that doesn't have sit-down service, if there's one thing you need to do well, it's make fast food. As in I shouldn't have to wait more than 3 minutes fast. They fail miserably at this. I actually really like the food when they make it right, but they NEVER get it right. I have never had the same person make me anything. The line folks look back over their shoulder at the menu and try to build from that. There are maybe 10 options...how are these not memorized??
That being said, if you have time, and can stifle your piss-poor-service-frustrations, the food's good and very fresh. I always get the Mediterranean bowl. It's always tasty. If you're in a hurry, or in a bad mood, don't go here, because you'll walk away angry.