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  • I was given a Viking machine that had been "serviced" a year previous at a shop on 59th Ave and Northern. When my aunt picked it up from them, the front and back plates were missing,the machine was stuck in reverse, and would gather up the material. Unfortunately, the repair shop said it wasn't their fault and that we must have done something wrong to the machine. Frustrating! I stopped at Joann to talk to Viking sales people who told me that they could have the machine serviced but I'd have to take it to them and they'd "send it off to the repair center." Needless to say, the internet is amazing and I stumbled across this Viking Sewing Gallery which just happens to be the AUTHORIZED service center for the region and explains why it takes so long for service. The salesperson was kind enough to find me a tech to have a look at my machine and see if it was even worth fixing. This guy definitely knew what he was doing and it made me comfortable leaving my machine there. They told me it would be about a month before they could get to my machine and I was ok with that. I was also told that the service fee was going to be $99.00, but when I went to pick it up, the cost was now $130. I asked why and they told me that they needed to order a part for the machine. It was frustrating that no one bothered to call and tell me, but whatever. The machine works great now and I know that I can trust THESE folks with my Viking. And, the sales people weren't pushy at all. They didn't try to convince me that I needed a new machine instead of having mine serviced. That, in and of itself, is another reason why I'll go back.
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