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  • I returned a book, they failed to log the return into their system for several months, I addressed the issue directly with library staff, at which point the issue was, to my knowledge, RESOLVED, then over a year later they claimed I had to pay fees for the book, fees that not a single library employee could possibly remove, according to the manager. I was charged for their incompetence and all they could do for me was offer useless apologies.
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