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| - Here's the skinny...these guys rock!
I had a few things on my vehicle that needed to be addressed. I know my way around a vehicle & know who in town to trust and who not to trust. This particular Firestone is a hidden gem in Henderson. If something is wrong with your car, they will find it the first time. Yes, they will try to save you time and money by getting recommended services then and there, but there is zero pressure. The best part about this location is everyone cares. Sure, I bet the boss wants them to make as much as they can off every car, but not at the expense of customer service.
Let me tell you about today's visit...
Chris was the man holding down the counter today. I've worked with Chris twice now. The first time led to the second as well as a number of referrals. He's not pushy, nor condescending. He explains what is needed, what is recommended and a few 'up sells' that I list under 'manufacturer's recommendations when you have a few extra bucks'. Nice, genuine and a real character. After talking with him a bit, you realize that while his job is important, your safety is really his number one concern. I even brought up a price I saw on the internet and he took care of me.
As far as my vehicle goes, everything was done in a timely manner & my vehicle was returned to me in the same condition (other than everything being repaired). You'd be surprised how often my vehicle has gone in for work only to be returned with a new stain on the floor mats or even a scratch. Firestone treats my car as if it is their own.
A special shout out to Albert (who actually did the work on the car) as he took the time to explain some things, listened to a couple of 'old guy' stories and answered every question I posed with true class of a gentleman. I know being the mechanic can be a thankless job as you're more often delivering bad news rather than good, so it makes it that much more important to have someone like Albert as part of your 'pit crew'.
Thanks again, guys. Keep up the great work!
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