2.5
Villa Madina is a mediocre chain that actually happens to have excellent service at this location.
It's a new foodcourt location so it's clean, efficient with excellent service. They usually fry up falafel fresh although in a rush hour they may have done it in advance- if you want it fresh all you have to do is ask.
They have excellent people working behind the counter who are so very friendly, but it doesn't take away that it's a tad overpriced chain- and overpriced BECAUSE it's downtown/financial district.
The food is good, but for a few blocks away and a few dollars less you can get the same thing or even slightly better.