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| - I remembered discovering this place last year on Yelp when they first opened their first location in Markham. This new location in Richmond Hill may be missed if you driving down without a gps as it is tucked far inside the CIBC plaza. This new location happens to be very close-by to Costco, Home Depot.
Just like their first location, this place sells sushi and sashimi at good and affordable price . If you are looking for a Japanese fix at a decent price that won't break your bank, then this place is it!!!! They aren't offering high end sushi but what they offer is enough to satisfy my fish craving.
Their 2nd location is slightly smaller than the Markham branch, with fewer high tables. There is only 3 high tables and one lower communal table. If my memory serves me correct, the Markham location gives u miso soup with your sit in order but I am not sure they still do that as I haven't been for a while. No soup is provided with your order at the Richmond Hill location. The water tea station was also non existent but they sell pop drinks.
I thought the manager/owner? was attentive at the beginning checking with patrons that were at Ai Sushi, making sure that everyone has been taken care. I was hanging around waiting for my friend to come when the owner came up to check up on me. However, this level of attention and service went out of the door quickly when it got super busy at 6pm, where a massive hoard of people just walk in right after another and just rite after my friend and I just placed the order. The staff was overwhelmed and busy. They are short staffed and definitely need more people to cover the 6 pm to 8 pm dinner rush. How busy u said? The phone was ringing off the hook as no one was able to go answer the call.
My friend and I were waiting for our order for the longest time ever. People kept coming in to pickup. At first, we thought they called in ahead to place their order first so ok but as another 15 mins went by, I went to check up on the order cuz no way it would take 30 mins for sushi and sashimi!!! The guy remembered me placing some order but didn't remembered what I ordered. I had to remind him what we ordered. So finally he found the order - it was left sitting there and was ready for ages but because he didn't take neither my name or my friend's, the food was just left there on the counter. He apologised for the delay and offered us free pop but our sushi got soggy. So note to everyone, remember to give your name if they forget to ask for your name at the time you place your order!
For the sushi and sashimi, I would suggest going with the individual deluxe (escape my name) or Chirashi as there are better quality sushi and sashimi in those. The sushi sashimi platters are better for bigger groups for sharing. I ended up with a big sushi / sashimi platter($30 for 40 pieces) as my friend couldn't eat Uni, raw shrimps etc.
For this week only, this location is giving away a 10% discount vip card that is good for life. Ends Sunday Jan 21!
Update: VIP giveaway card has been extended for another week at the Richmond Hill location, good until Jan 28th.
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