They had me at Hello. After a meeting one evening I wanted to go for a walk and seek out a coffee shop. Waves was on my radar. It was snowing big billowy type snowflakes outside so by the time I arrived and walked in I must have looked like the abominable snow-woman. I was immediately greeted with a Hello. Even with a blizzard outside this place was busy.
Since I filled up with snacks earlier I wasn't hungry, just looking for a hit of espresso in a cappuccino form before making what would probably be a long slow drive home. I did take note they had a nice selection of baked goods & sandwiches in the display counter and offered free WIFI.
The customer service blew me away and the coffee is definitely worth coming back for.