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  • Visited Forever 21 today with my daughter. Staff was nowhere to be found. We literally could have walked out with an entire rack of clothes and aside from the alarm going off nobody would have noticed. They were all standing at the back desk laughing. There was one girl at the front desk who seemed to be the outcast of her group of employees. The clothing was in total disarray; half on the floor half hanging off hangers and just looked bad....Goodwill looks better than Forever 21 on this day. We did find some unmentionables to try in so we headed to the dressing room. Mistake # 5. This girl had her headphones on and looked as messed up as the store she was working in. We decided to forego the dressing room and on our way out decided to try to alert manager of the goings on in the store.... We'll have you ever asked high school children for their supervisor? Haha when we politely asked who was their super, the boy working there said " well we all have someone above us so what's your problem?" Finally he went to get a girl who was even younger than him and seriously not a supervisor. We asked if she would walk with us as we told her the happenings of our trip to the store. Without asking our names she just offered 10% off our next visit purchase. Ugh!!! I will continue to do my Forever 21 and Urban Outfitter shopping ONLINE!never again. I'll also be emailing corporate....I'm tired of this kind of customer "Disservice"
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