Swore I wouldn't go back to RnR two years ago because of the poor customer service. Heard there had been changes made so I fell for one of their "specials" and booked in. Now I'm again swearing I'll never go back for the same reason. Massage therapists are fine but management of this place is awful. Without writing a novel, every time I've been my appointment gets messed up somehow which always results in a higher bill at the end. Be aware that monthly specials are only valid if you attend during that month. If you book two days into another month, the special is over and you're now paying full price. Employees never mention this while booking strangely enough. This time my bill was over $300 for two services and they haggled with me over another $20. Tl;dr Bad, bad customer service.