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  • It's not every day that an store owner thanks you for your criticism of the whole bakery chain with a "no question asked" refund and some free croissants, especially when the aforementioned refunded item wasn't even purchased in his branch. Let me explain, a day before visiting the Villeray-set "Pain dans les Voiles" I bought a yule log at the newly opened Saint Bruno store. I remember asking for a soft and celebratory cake for my mother in law and they suggested the one log left from a week before: a thick, rock-hard, old fridge tasting ignominy that didn't taste anything like pralinĂ© hazelnut. Needless to say it was a huge expensive disappointment. Realizing that the people working at the south shore branch didn't what they were doing (none of the employees knew what frangipane was) I went directly to the main location. I'll never forget how the manager Jimmy welcomed me, apologizing for a mistake that clearly contradicts what he and his brand stand for and ensuring that as a customer my opinion matters Very good croissants by the way!
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