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| - Pros:
- Conveniently located in the Eaton Center
- No appointment needed; can just walk in while shopping
- Costs $10
- Takes less than 10 minutes
Cons:
- Awful customer service; no respect for customers; rude
- Very poor eyebrow-threading job
- Unsanitary
- Unprofessional
The first time I walked in to have my eyebrows threaded, there was no one there. I stood there assuming there was a camera or something they could see me from in the back, but I waited and waited. There was no bell or sign or anything. Finally, I just left.
The second time I came back to get my eyebrows done, I walked in to see the lady at the front desk talking on the phone. She made eye contact with me but didn't even acknowledge me when I walked right up in front of her. She continued to eat her almonds and talk on the phone for a few more minutes before rudely asking what I wanted.
I asked her about the price and how long it would take, but it took her way too long to come up with an answer. She didn't wait for me to ask another question and she did not ask if she could help with anything else and she did not even ask if I wanted to have my eyebrows threaded - she just went back to talking on her cell phone.
As she was still talking on the phone, I told her that I wanted to have my eyebrows threaded since I was already there anyways, and she just pointed to a salon chair. Seriously? The rudeness of this woman was getting out of control. To make it worse, I sat in the chair for a few minutes while she continued to speak on the phone and eat her almonds.
Finally, she hung up and came over - WITHOUT WASHING HER HANDS AFTER EATING HER ALMONDS - and proceeded to thread my eyebrows. She didn't even ask how I wanted it, just went ahead and started doing it. That was disgusting. After she was done, she just proceeded to walk to the register - didn't ask if I wanted oil or aloe vera or something for it. Had to ask her for it myself. By the way, there's a random bump in the shape of my eyebrows and some missed hairs, and I didn't notice these until I got home. Only pro is that she was quick about it.
At the register, it seemed as if she didn't know how to use the credit card reader. It took her 2 minutes to figure out how to stick it in. Obviously, I gave her no tip. Before I even turned to leave, she was already dialing a number on her cell phone. For most of our interaction, I also feel that she either didn't understand English or just didn't want to comprehend what I was saying.
I've had my eyebrows threaded for the past two years, and this is by far the worst experience I've had with threading.
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