Ill start by saying since the food at any panda will taste pretty similar, the only difference is how fresh you get it. A couple times the food has been Dry or not very warm. The customer service for food chains is probably the selling point but This one is pretty average. Sometimes its hard to understand a couple of the ladies that work there but who doesnt know how to order panda? Tell them what you want and they give it to you not very hard. Not 4 stars because panda isn't a four star type of food. But maybe yelp should develop a customer service rating star rating and a customer service star rating lots of places with better food than service or vice verse