I wanted to give an updated to the attempt the manager has made. Minutes after my initial review he contacted me about my concerns. Within two weeks (roughly) he emailed me back stating that revisions have been put in place and his staff had been educated/retrained.
He has offered us to come back to ensure things are up to snuff. Unfortunately, I haven't been able to make it back. So, I thought it would be fair to at least let all interested yelpers know that management/ownership at this establishment did contact and said they made efforts.
I hope to make it back there soon to give an accurate update. But until then, venture out on your own and then let your voice be heard (good or negative).
So, 4 stars for the immediate attention and willingness to take care of your customers. I'll be back to give another go!