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  • Spent around $2000 for a nice room with a king size bed and a roll away plus 3 decent tickets for Elton John a month ahead of time. My reservation specifically showed a king size bed because I am a XXL tall guy which leaves no room for me and my wife in a queen. When we check in the man at the counter tells us we were guaranteed two queen beds because we have 3 people. No, that's not what I payed for or reserved and showed him my reservation. There was attitude from him. He got on the phone reluctantly to "try" and find us a king bed. He did, 3rd floor, backing to a busy street on the god damned dog floor with little yappy dogs in the room next door to us. I had to return to the counter and the young woman helped us and finally around 1:00 in the morning we are in the type of room I had originally and specifically booked. This morning we are in line at the front counter, front of the line patiently waiting to get my better half on the credit card so she can charge to the room. There were only a couple people at the counter and a woman looking very busy doing something. A guy walks right up to her jumping the cue and she starts pleasantly helping him with a map and directions. He leaves so I walk up to her and she gruffly with a bunch of attitude tells me I need to get back in line and wait for someone to help me. We left, we're not charging jack to our room let alone dropping anymore coin in this hotel. Our meals and cocktails will be in a different hotel. When we leave on Sunday we will not return here, EVER.
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