I have had nothing but GREAT service from every person who works here! The staff is phenomenal! Sandra has always been the person to help me! She always greets me by name when I walk in, and more than happy to help me! I highly recommend this place to anyone and everyone looking to either customize a beautiful piece like I did, buy something already in the case or even just to get a cleaning! Ken Osborne is a nice, very knowledgeable man who is also always will to help out with any concerns or questions. Oscar was the maker of my beautiful wedding ring and will be having him make me a matching band in the near future! I can't thank the staff of Osborne Jewelers enough for all they have done for not only me but my whole family! I will forever be an Osborne customer!