We went as a group of 6 during lunch time and was seated immediately. There was another large group that was sitting down with no water, but it seemed like they placed their food orders already. We got our water before them! The servers were busy and not very attentive, so that group left without letting them know. I don't blame them... The restaurant was not busy. We placed our order. On multiple occasions, the servers spoke Chinese to us, we didn't understand. The food took forever to arrive and it was cold already. The food was really bland too. They advertise the best xiaolongbao in town, I highly disagree. I will stick to NYC for XLB. We will not visit again.