Well, after reading the reviews I called Smokeys at 9:40AM. On my first call, I was on hold sooo long that I hung up. Tried again about 5 minutes later. This time a lady answered. Sounded busy and uninterested. Put me back on hold and then came back and told me that the soonest someone could come out and look at my inoperable garage door would be the next day afternoon.
Who wants to wait that long when they can't get their cars in/out of their garage. So, I called someone else to get same-day service. Good luck.