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| - USELESS. ABSOLUTELY USELESS.
Ok, I don't write a lot of strongly worded reviews, but holy shit, the two girls that work here are the most inefficient, infuriating, millenial stereotypes I have ever met.
I know that you have to wait a long time after a movie at this particular Chatime (I waited 45 mins. At some point, I should've just counted it as a sunk cost and moved on to save myself this headache I have right now). I know that sometimes, technology is a bitch and the card machine will break. No, that's all not included in this low rating.
What I do include are the 2 (of 3) employees that are doing shit jobs. Is inefficiency and rudeness part of the Chatime training manual or was that just a bonus for all the customers?
First of all, the machine is broken. Fine. But it's not like you guys can fix it anyway, you bimbos. Stop pretending. And also, if you're going to pretend, at least put on a serious face instead of giggling around. From the time I was close to the counter to the time I was actually at it was an absolute test of my patience and sanity.
1) One customer in front of me had no cash. That's ok, shit happens. Ladies at the counter, serve someone else instead of SITTING THERE GIGGLING, waiting for the customer's backup cash to arrive. There's an HOUR LONG LINE WAITING.
2) Another customer in front of me had cash in hand to avoid such nonsense. The girls at the counter were STILL fiddling with the stupid broken machine. Just get the order in!!
3) Finally, it's my turn. They didn't even LOOK at me for 2 minutes. I finally speak up and ask "is the machine broken?" They say yes, and go back to ignoring me for the machine and each other. Finally, after another 3 minutes, the black haired one looks up and says "Ya, so what's your order?" Leave your rudeness at the door, little girl. No wonder your tip cup is empty.
4) My bubble tea is FINALLY made. It's just sitting in the machine that puts the plastic cover on. 5 mins later, the cashier girls are still fooling around. They literally just had to turn around. It got to the point where the one employee that was actually making the bubble tea (the only person actually DOING THEIR JOB) saw that we were getting impatient and tried to get her coworkers' attention. After that failed because they were giggling too hard or some shit, she got it for us herself.
I don't have anything against young people in service. I'm relatively young myself and I've worked in the service industry. But THIS is why other generations think millenials are lazy and incompetent!! Chatime, your drinks are fucking delicious but train your staff properly. The service at this branch is a joke, and not in a "what a funny story I can tell my friends later" kind of way. More of a "rant to my friends what an awful place this is" kind of way.
(33/100) - 2016
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