If I could give it zero stars, I would. I placed a web order at 5:03pm for 6pm. Due to traffic, I arrived at 6:05. Couldn't get anywhere near the line for web orders due to the crowd, so I waited in line for approximately 15 minutes for an order that I already placed and paid for. Then I waited for another 25 minutes for food, which I only received because I complained. Got home and received 3 deformed, tough wings and great ribs on the top of the pack, a fatty mess underneath. In total, it took almost an hour to get my food. So, two hours from the initial order. Tip: look at your food carefully and don't bother with web orders. They don't deliver as promised.