Let's face it: getting a quote for car repair -- especially if it's as a result of a unfortunate "incident" with another car -- can be unpleasant. All I can say is that Concours made it as pain-free and easy as it possibly can be. From the time I called to make an appointment for the estimate (and encountered an intake operator who was so sympathetic and personable I wanted to add her as a Facebook friend) to the time I picked up the car (about six days *earlier* than quoted!) it was an altogether positive experience. They coordinated a rental car to show up instantaneously, and their quote for the repair came in at the lowest of the three estimates I got. They deposited a cute stuffed Sharpei puppy on my dash (ties in with their trademark and slogan) with a customer satisfaction survey around his neck -- I applaud that savvy marketing and would not hesitate to suggest them to friends who find themselves in a similar situation.
The one negative? (And I'm splitting hairs here..) -- my radio stations were fiddled with. I had to re-program them all. As with any service people who work on your "stuff", they should try to minimize their "footprint" in your life and (besides the amazing repair) make it as though they'd never been there. You wouldn't want a guy working on your hardwood floors to watch your TV. I don't want an autobody shop to delete CBC Stereo off my favorites.
'Nuff said! They're awesome!