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  • Girl at the front was amazing and did her job. I received my steak sandwich with double meat frozen twice. I was very sick so I had my boyfriend complain the first time. Someone brought out a new sand which that hat hot bread with even colder almost frozen meat inside. After the second time I did the complaining. I had a complete meltdown. I was looked at by the kitchen staff like omg what? No one said anything. The girl at the front was empathizing with me and told me she understood. I had her touch the sand which with her finger. She acknowledged it was frozen. I told them I want my money back. A very unhappy looking manager came out of the back. Didn't say one word to me, just if I had paid cash or credit. He gave me cash refund with a receipt that says " Accuracy matters. Your order should be correct every time. If it's not, will fix it right away, and give you a free treat for your trouble. Just let an associate know. " I was offered 2 frozen sandwiches and a refund. I am very hurt by this company now and am afraid to return.
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