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  • Again, fail. Last time it was the sales staff and front desk. What's next? SERVICE DEPARTMENT! Don't bother making an appointment for service because its first come first serve. We were told by a woman that actually works in service that the mechanics don't get here till 8am and we were the first appointment. I bring up that fact to the man at the counter and he says, "Your appointment holds your spot." ummm wouldn't my car just being here hold my spot if its first come first serve?!?! I get here, at 7:50am and I'm told it'll be AN HOUR TO CHANGE THE BATTERY. Give me the battery and I'll do it myself. Besides, why is the battery dying on a new car?? There isn't a chance in hell my husband is getting another Acura and if he did, it won't be from here. Magically, after making it clear I'm pissed, another mechanic has showed up and they are working on it.
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