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  • As I sit here in the Olive Garden To-Go section I am absolutely livid. I often come to this location with my family but I will never come back again after tonight. I placed an order online for pickup. My pick up time is 9:40pm & I arrive at 9:43pm. I stand in the To-Go section waiting with the young black woman with braids is across from me & it takes awhile standing there before I am acknowledged. I receive no greeting or a smile. I state that I am there to pick up and order for Crystal. She reads off an order for Briana & I repeat that the order is under Crystal. She states, "We have no order for Crystal." I pulled out my emailed confirmation with confirmation number & location. I try to show her & she repeats that they have no order for me. I tell her again that I have a confirmation of my order & she glances at the order, looks at a screen and repeats again there is no order. A woman next to her chimes in, "Maybe it's a different location." With my confirmation in hand I show it is for the Centennial location I am standing inside of. The black woman checks her screen again, "I have no order for you." I wait there in silence waiting for her to assist me in the situation because something had obviously gone wrong with me order and she simply turns away. I speak up and say, "Is it too late to place my order because I've been waiting?" Her response, "No. What did you want?" Instead of showing her the confirmation she obviously had no intention of actually looking at I read it off to her. She charges me the amount. I ask how long and she states 15-20 mins. I tell her I will go in my car because my husband and child are waiting for me & she says, "You need to wait inside because we're locking our doors." I said I need to at least tell my husband what is going on & her response is 'fine'. Her service is absolutely INEXCUSABLE! I have dealt with her previously with a To-Go order and she wasn't pleasant before either. This time with a mistake not being of my own I should be shown a resolution to the situation, her trying to keep my business & make a sale that I had confirmation that I made & show an ounce of kindness. I hope her management team sees this. I hope other Yelpers see this & choose to forgo this location. My family & I will take our business elsewhere. Buca De Bepo's isn't too far.
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