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| - WORST customer service in the industry. Absolutely horrible. I have regretted my contract with them the entire time. The gym itself is ok, but the people and the employees just make the experience UNBEARABLE.
First things first, after signing up, I moved to California for school. I sent them everything they needed to cancel my membership since I was no longer living in state. They said they never received it...THREE TIMES. How in the world do you "lose" paperwork THREE times?! Perhaps it's because the people working there hardly have a brain to process anything. They're mechanical robots who never venture off their scripted responses. I tried explaining to them that I was no longer in the state, and they continued to charge me for the membership. I cancelled my autopay because I wasn't going to continue paying for a service I could not use, and they threatened to send me to collections! A YEAR LATER, they offered me 6 months added onto my membership for "free". Ummm, it's not FREE since I paid for a YEAR that I was not even located in Las Vegas. It literally took me a YEAR to deal with this issue because no one there returns phone calls or emails and their operators can't comprehend anything.
This past month (my last month), I had a new debit card sent to me a few days before my auto-pay went through because there had been some fraud on my account. I went through and thought I had changed my card for all my auto-drafts, but I guess I forgot lovely ol LVAC...They called me a week later and I realized I must have missed them by accident. I called immediately to take care of it. They told me that my 22/month went up to 25/month because they couldn't auto draft it and they added on a 20 dollar fee for it not going through. I explained what happened and asked that since I have always paid on time and this was an oversight, if they could waive the fee. All he said was "no". That's it. Just no. I mean, are you kidding me?! Not only did they upcharge my rate, they also charged me 20 bucks for the accident. COMPLETELY APATHETIC to the situation. I asked to speak to his supervisor, and he said he didn't have one. After I asked him if he was the manager, he said no, they just didn't have managers...so he blatantly lied to me.
It's a fight every single time you need to deal with this place. Just save your time and your money and go somewhere else! You don't need the headache of being stuck with this place for 2 years.
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