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| - listen folks, i don't know how nicole b. writes that the burger is "juicy and full of flavor." i got an unmitigated disaster. i should have canceled my call-in order when the person on the phone responded to my request for medium rare: "we'll do it medium well." i then asked her if she couldn't do it medium rare and she said "the health department gives us trouble when we do that."
bullshit. only if your cook is incompetent and has killed people. but then you fire the cook!
ok, i really should have given up on craft burger at that point. the rest is my own damn fault.
so, this is a craft burger place! and you only do it medium well? give me a break! that ain't craft. having good ground beef that you patty-ize daily is only half the battle -- you have to listen to your customers too!
but wait, it gets worse. we go to pickup our $40 order, and we forgot our coupon. the proprietor tells us she's really bummed. we tell her we'll tear it up when we get home, we're really really sorry. she capitulates but keeps pushing on the issue. give us a break, it's a coupon for a free fries!
anyway, we get home, dig into our burgers, and they are ok. but i'd expect better for a "craft" burger. there's certainly no juiciness -- how can there be when it's practically well-done. the fries and poutine are better than the burgers, but not stellar. and to top it all off, we go to shred the coupon and it turns out the coupon is the actual menu -- so she wants us to give away our coupon-menu to her so we don't discover it when we go through our take out menus again and hence never go there again? you got a business genius back there, craft burger. but maybe she knew we'd find it inferior..
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