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| - This location just opened about 2-3 wks ago. I was extremely surprised with how much people were dining inside! So busy that their lobby was packed with no available tables and with the drive thru wrapped around.
With that being said, it took me a good 10 mins to reach the counter where a girl named Alicia took my order. Her computer crapped out and she turned her back on me without saying "give me one second or sorry for the wait" ... she was mumbling things under her breath about how her register sucks and how the managers never listen to her/come when they're being called. I found that to be such a turn off because when I looked up to see where the managers were, one was busy helping out the drive thru and the other with the cooks to make the process go faster. It wasn't like they were just standing around! See, if she had just told me what was going on with her register, I would have gladly waited. Bad mouthing her managers in front of a customer is just unprofessional.
The lobby was clearly messy because of the amount of people that were there. Their trash was over flowing and no one was bussing the tables for others to use. They were getting orders wrong, skipping those who ordered before others, and all the workers faces were clearly showed that they were over it.
I think the employees here were clearly unprepared for a busy crowd. Their service and sense of urgency needs some improvement.
On a brighter note, I got my Caniac Combo just the way I like it. No slaw, extra toast (buttered on both sides), fries and bird extra crispy, to go. I recommend their lemonade, light ice, even though I know how much sugar they put in those.
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