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  • We tried to call in a to-go order twice and we were placed on hold for 5 minutes one time and 4 minutes the second time. By this point we had already made it to the restaurant so decided to just go in and place the order. It was pretty simple. 1 avo-cobo salad. After a 40 minute wait we finally got the salad (which had been sitting for awhile). So of course we spoke with the manager who in turn gave us an apology and a $20 gift card. Mind you, we'd already paid for the salad ($11.77) so it wasn't much of a GIFT considering it wouldn't even cover the cost of a new salad after the difference. Nonetheless, we were happy with the offer and went home to eat. Opened the salad... And the lettuce was wilted and filled with water in the bottom of the container. I called back in to speak with the manager who was kind enough to put in a rush order for not only 1 but 2 new salads and said to still keep the gift card. Thanks, Jim! The only decent part about our red robin experience was the manager who did his best to remedy the issue.
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