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  • I want to start of by saying that I am very happy with the car I purchased from this location. I was also very happy with Ken, our salesman, and Gabe, one of the finance guys I've been talking to in the last few weeks. Oh, and the ladies answering the phones are always pleasant. That said, I'm having a hard time thinking of anything good to say about this dealership. Every single time I've called, I get the run-around and transferred to people that can't seem to pick up their phones. Or to people that tell me I need to talk to someone else that, conveniently, is gone for the day. I called several weeks ago about my registration and real plate, and was told it took 6-8 weeks to mail them out (while the temp they print for you is only good for about 6 weeks), and to call if/when the temp expired to have a new one emailed to me. Well, I called, and for two days was ignored (until finally emailing Gabe, who told me what was happening with my real plate). I doubt I'll ever get another temp, so I just have to drive with an expired one (not even remotely okay with me). As someone that's worked in customer service for nearly a decade, my advice to Autonation Ford Scottsdale is get your act together. After reading some of the other comments here, I'd say you've had plenty of time to figure this crap out.
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