I have a Samsung Galaxy S4 and the screen is cracked because it was dropped on the corner and so the frame is also bent. I didn't take my phone in I called and spoke to a young lady who seemed very nice and was very polite but she didn't seem to know much about their procedure and prices. I was told that it would cost 79.99 to replace the screen and 39.99 to replace the outer casing. She did forewarn me that there is a chance that while making the repair that LCD might break and in that case the total to fix the phone would be 179.99. I commend uBreakiFix for being honest about the possible outcome BUT what kind of business tells you they might make the problem even worse and YOU are responsible for the damage? This does not instill any faith what so ever! Needless to say the price is ridiculous since you can get a used S4 on Amazon for 125.00. I was just calling to check the prices against my insurance through Asurion, I wanted to see if it would be cheaper to have it fixed. Well uBreakiFix it is WAY out of the ball park on that one. The price through Asurion is only $99.00 to replace the phone and get it over night via US mail. So in closing I would suggest uBreakiFix do some research and perhaps rethink their pricing because it is in no way competitive and re-train the person that's answering the phone because kindness is no substitute for knowledge!!!