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  • I came here to pick up a part that I had previously called on to be put on hold. The associate found my part after a few minutes. He double-checked that the part ordered actually fit my car, which was a plus. I then requested another part, which they didn't have in stock. The associate didn't offer to look at other stores so I had to ask myself. "Do any of your store's have it in stock?" After checking the system, he found what I needed at another Auto Zone about 15 miles away. He told me he could order the part and it would be in the next day, but I told him I didn't mind driving there and picking it up myself. I asked if he could call the store to verify that they indeed had the part I needed and if they could put it on hold for me. He took down my information and told me he'd call immediately. Upon arrival to the other Auto Zone, they found no record of the part I needed. The associate even showed me the computer screen and that it didn't have my name or request anywhere, which means no one called to place the order. So instead of just walking in and picking up my part, I had to go through the whole process again in order to find the correct part number necessary for what I needed. It took longer than it should of because the associate didn't put it on hold like he told he me would. Thank goodness the part was there and it all worked out in the end. Will I come here again? Most likely, especially if they have the part I need. Don't come expecting some awesome customer service though. Pros: * Associate double-checked my part to assure proper fitment * Auto Zone offers holding items and delivery to your store of choice * Nice little clearance section in front with little trinkets (air freshners, key chains, and a bag of rags perfect for cleaning your car). Cons: * They didn't offer to call other store... I had to ask. * Told me they would call store to hold item, but failed to do so. * bad customer service Overall: * I'll come here if they have the part that I need, otherwise; I'd rather go to another Auto Zone. Compared to other stores, this Auto Zone rates as a mediocre when it comes to customer service. Tips: * Ask about the Auto Zone card * Battery Charge (1 hour) freee * Free Resurfacing of rotors * Free Alternator testing
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