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| - So being an avid Yelper, I had reviewed them exactly 1yr and 2 months ago giving them 5 stars. However, this company is good to you if you are not a loyal customer. In becoming a loyal customer I purchased an unlimited membership month to month contract with an enrollment charge. After considering the monthly cost and accruing that charge month over month I decided it was not a beneficial bill for me. I ended up calling them in June 2013 to cancel my membership in which I was informed the process would have to be an in person cancelation including a hefty cancelation fee. With that being said, and to much of my annoyance, I proceeded to cancel my membership in person at an additional charge including the next months membership charge (note to self: I'm not renting an apartment to have to abide by similar policies). Subsequently after noticing continuing $43.95 monthly charges (when not utilizing their service for over 9 months) for the next 6 months I contacted my bank to place a stop payment due to the fact they are no longer an authorized merchant. I was then advised by my bank to dispute my claim to the owner, in which I did. Thereafter, to my dismay, the owner, Jim, called back a month later. The owner then continued to state, he "deals with a lot of people like myself who lie, if this was L.A. Fitness they would laugh at me," and continued to state, "he's a small business owner who does not give customers their money back" after openly admitting he noticed I have not used their service for those 9 months... Nevertheless, based off our conversation, he expects customers to save receipts over a yr ago whereas the company has no recollection or tracking system in place for cancelations. (I wonder why). This is his mechanism in not reimbursing customers close to $300 back (his words not mine). I then told him they had no authority to continue charging as that's fraudulent activity. I asked him his full name and he avoided my question twice then hung up. I called back to his direct line immediately after, no answer. I called back again, no answer. He's now avoiding my calls.
Overall he was very rude, and mentioned he was "shaking in his boots" when I told him I'd contact the BBB, review him on Yelp, and take this to a small claims court. Needless to say, I'm accepting his challenge and taking this much further.
Similarly after reviewing other yelp reviews, I noticed a filtered review from Lauren H. who in fact was extremely accurate. He claims customer service before he lashes out at you when the company is at fault, and avoids you at all costs. Sad stuff but reality. I used to like them, was very loyal to them, but not anymore. Never again.
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