| rev:text
| - I recently came here for the first time for some dessert after dinner with my girlfriend. I've been to the Yonge location countless times and it's definitely one of my go to places for desserts. This location is much more spacious and well-decored compared to the one at Yonge. Plus, I believe that they added a few more items to their menu, which is great. The waitress seated us quickly and my girlfriend ordered her favourite dessert - Taro Black Glutinous Rice with Peal Delight (G9) while I got one of their new additions.
After around 30 minutes of waiting, my girlfriend was finally served her dessert while my order was still nowhere in site. The problem escalated when she ate a piece of the taro and told me that it tasted "very funny and sour". She asked me to try a piece and I immediately spat it out on the plate when I tasted the spoiled taro. It was absolutely disgusting. Then, I called the waitress and told her the situation. She took away the dish back to the kitchen, came back with it after a few minutes and whispered "sorry, I'll give you a discount". I then told her that I did not want the rest of the spoiled dessert (we only ate 2 pieces of the taro) and that I would like to order something else for my girlfriend. She looked slightly confused and took away our dessert, completely ignoring what I said. After another 15 minutes or so, they finally served my order. After I finished my food, I did not want to ask the waitress for the menu again to order for my girlfriend and be forced to wait for another 30 minutes, so I just asked for the bill.
It took them another 10 minutes or so to finally give us the bill, where they charged us for my girlfriend's order and gave us a 10% discount on our total order at the bottom. At this point, I was very pissed off from my whole experience and I went up to find the waitress as I knew that it would take another 10 minutes to get her attention. She said that they tasted the taro from the container and it was fine, and that no other customer complained about it being spoiled. I told her that both my girlfriend and I tried the taro, and it was 100% spoiled. After another minute of back and forth, they finally said that they'll take the taro dessert off of our bill.
Overall, it was not only painfully difficult to get the waitress' attention (maybe they were understaffed with 2 waitresses and 2 people in the kitchen, but the place was literally half empty...), but I hated their entire approach to the situation. The taro dessert comes down to around $5, but it's the principle here that's important. I guess this truly exemplifies their take on customer service. I definitely would not have been as upset if they apologized right away and offered us another dessert instead of completely ignoring our table for the rest of the night and being extremely defensive when the bill came. I will definitely share this story with my family and friends and make sure to stick to the Yonge location from now on.
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