Have been going here for about 8 years. Usually will deserve 5 stars with quality of servers and food, but this time was served by Julia (tall girl) on the patio and had one of the worst experiences ever. She needs to go or step it up! Never been so poorly served since I can remember in any establishment. To make an order had to literally ask one of the more responsible waitresses to get her.
Seated at 8:00pm, got to make an order at 8:30pm (she literally never once stopped by for 30 minutes). When making the order for wings, requested they be made extra spicey. For some reason s he understood that meant extra saucey, which was inedible. It was literally sauce with wings on the side. Sent them back and never got an edible meal until 9:20pm. To kill time I had to order more beers.
Throughout the whole process, she was unapologetic and still inattentive.
As long as she serves an area I sit in, I won't be eating at duchess. It's disappointing because the waitresses there usually provide a much better experience. This experience is a testament that a good waitress really does improve the experience...