Late last year I switched to Triumph when my previous company decided to raiser certain fees yet again. At that point, it made no sense to stay with them since the rents had declined tremendously. Triumph was more than wiling to charge a flat fee (half of my previous management fee) in order to get my business. There are always hurdles when changing companies and I needed to put my place back up for rent. They were able to get my apt. rented within an acceptable time frame and little by little we overcame all of the hurdles. Everything is running smoothly now, the employees are always very pleasant on the phone, and I am one satisfied customer. If after a full year of being with them, everything ends up status quo, I will upgrade this review to 5 starts without hesitation.