I called and was scheduled with a "master" stylist for a cut. I arrived and my stylist took me to his chair with no introduction. I told him I wanted 3-4 inches off. He said color was 20% off and I asked him how much everything was. He said color would be $86 w a few foils also and cut is normally $40 but since I'd be a new client he'd do $25. I thanked him and agreed. Almost 4 hours later I was ready to leave. Bill had $32/for cut and no discount. I asked for the discount and 20% was taken off color only. Fine! I tipped $25/off total bill. When I got home and looked at the back of my hair...I CRIED!!! My son said "your hair is jacked!" The thing is ...I was starting at new job. My cut is horrible and my kids could cut better. I called the salon and was offered a new cut within 2 weeks so it could be comped. I declined and said I'd like my $$ back so I could go to my old stylist. After conferring with the other manager approval given. I got back my $32...a total loss on the tip and no apology offered. Nothing else was done to make this bad situation better. Extremely disappointed!! Now I start my new job with a horrible hair cut. Now I'll have to lose more length to fix it. (TD was the "master")