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  • While I love the variety of group exercise classes here, I'm extremely disappointed with the level of customer service. I first tried this gym after I bought a groupon. Before you can use the groupon, you need to meet with the fitness manager (essentially trying to get you to buy a membership). He was busy before my class so they held my drivers license to meet with him after class. 20 minutes after class, he was still with another customer. The staff at the front desk refused to give me my drivers license back until I met with him. At the end of 2015, they posted a NEW groupon (as in they put out a new one on groupon). The verbiage started limit 1 per person. Since it's a NEW groupon, how was I supposed to know it couldn't be used? Needless to say after 20 minutes on the phone yesterday and a quick call today, they will not honor the groupon. A little deceiving on their part. They should say 'new customers only' instead of trying to trick people into buying the pass. As a certified cycle instructor, I used to always refer friends to Pure Body for cycle and bodypump. I'll refer them to the YMCA from now on.
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