The food itself was good, but nothing at all like the other location across town. They must have changed the recipe or something because 1) the patty was a bit mushy and looked a lot different than before and 2) the flavor was more of a vegetable taste and not the way a burger tastes. If I didn't already have expectations from the last location I probably wouldn't have had anything to complain about but I was just a bit disappointed to see how different it was. Customer service was okay, just a little slow. Overall still good though.