Called at 12:30pm on 11/10/14, spoke with Nicole for about 5 minutes to see if we could get a technician out to my mothers house to fix her AC/Heater and she was able to assist, I also asked if there was a quote fee for the tech to come out and they said because we were new customers it would be free. She said the tech would be there within the hour since he was available at the time and would call prior to coming over. About 45 minutes later Jerome was at our door with a smile! He did not call but was at the house under an hour so that was fine. He asked if we knew what kind of system we had (Aqua Flo/Therm?) and said he was very familiar with that type of system, then he dug around in our attic & checked the hot water system for about 45 minutes and gave us a quote of $400. $400 was what we paid when my friends (now defunct) HVAC company replaced it (the part) a few years ago so that price seemed fair. We could've shopped around and had another tech from #1 come back as there was absolutely no pressure to take the offer, (he actually asked if we still knew the tech and started explaining where the tech could buy the piece to install it for us if we did) he was friendly, honest, and explained a bunch of questions about our A/C system to my mom after he was done replacing it, made sure the house was starting to warm up & that we were happy with our experience before he left. Oh and Jerome actually said they were having a special and the cost was actually $330 total out the door. Wonderful!