| rev:text
| - My girlfriend and I came here for my birthday, so I could have some nice seafood and try an oyster for the first time. We were sat at the bar, where we were nearly ignored by our server. We weren't spending very much money (she's vegan (and could only have the house salad) and I only wanted a couple oysters, a few glasses of wine, and an entree). Our server seemed extremely annoyed, and spent very little time with us, even after I asked for some recommendations (which he rushed through). I ordered a lobster club, which was average at best. My girlfriend mentioned that it was my birthday to one of the workers (I assume the manager?) at some point, and after our meal I was brought a chocolate mousse by our server with a birthday candle in it, which was unrequested, but appreciated. I was finally beginning to forgive for the lack of service, until my waiter brought me the bill with a $7 charge for chocolate mousse that I did not order or even want, and that I thought was a gift from the restaurant. I am a 20 year old student, I don't have a lot of money, but I was looking forward to a nice meal, and I expect to be treated the same way as wealthy customers paying more money. I spent $70 (which was more than I intended to after I was surprised with the charge for my "birthday dessert from the restaurant") and was treated like my business and money was second class and undesirable. We did nothing to deserve our lack of service last night, as we were sat quietly at the end of the bar, being very respectful. Thank you for accommodating the worst birthday dinner of my entire life.
- i sent this also to the restaurant, and I recieved this e-mail back FROM RODNEY HIMSELF
Without prejudice and with my limited knowledge.
Rodney himself here and I am sorry about the birthday(moose), a wonderful chocolate treat but should have never seen a charge. That I can administer, if you share a snail mail address with my desk!
I also would apologize to your girlfriend, how exciting to choose an Oyster House to celebrate a 20th Birthday.
We have done more for vegans, than we have for carnivores, so in saying that.... one has to note... to ask, if next time or whenever you two go out, a little stronger.
When I went to the Saturday Night Crew, The Bar Floater, The Crew Chief, and The Night FOH(front of house), I presented your position/situation in the Oyster House and they all went "OH, The-Two-Girls-in-Pink at The-End-Of-The-Bar!" in a very respective manner of fun and social intercourse mannerisms. They felt you two had a good time!
Rodney's looks after 1500 people per week and the surge comes at the back end of the week.
Rodney's is not a club, we are an Oyster House and that means you participate with the Oysters as much as The Crew does with the customers(yes, paying, I know, entitlement!). You are not part of a show, you have to make some of your own fun.
The Lobster Club is a generous offering on fresh ACE bakery bread and holds almost 1/2 a fresh cull lobster, freshly cooked and prepared for each order. I am insulted that you would refer to it as average, but at twenty years old, unless you are a daughter of Eddie Arsenault from Howard's Cove, PEI, and were brought up on Lobster, you are naive about lobster and I would spend some time with you on these point, and The Howard's Cove area, if so be.
It is a top seller, with absolutely no complaints save for, "I can not eat it all, can you put it in a carry away, I'm sorry but I'll enjoy the other half tomorrow at lunch!".
30 years of saying a warm hello, "How can we help you?" and I get this note presented! I noticed your young age and the journey of life is unfolding in front of us all on this occasion.
Your choice of words reflects some immaturity that will improve with life's journey and your ongoing education, of school, food, and knowing.
Hey, you are young, smart and you felt you were not looked after.
There might be a personality issue, something that was on your side of the fence, or some form of something I certainly am not getting, or getting into.
Hey, I've been doing this for 30 years Carmen, same place, same way... we are going to misfire on a variable, and I think it is you and your visit, sorry young lady!
But I want to make sure the financial variables(short sheeting) in the ROH moments, are looked after and plus I do have a gifting for you and your girlfriend..... so please, a snail mail address!
I don't mean to be offensive, but enlightening, at least not as offensive as you are to me, Rodney, personally.
But this is why I am sending out a note, again without prejudice!
May it all appear and be different next time.
Your Most Loyal Urban Oysterman,
Rodney
Rodney told me that everything about his establishment is perfect, and I am immature, uncultured, and I have a personality problem that did not allow me to have a good time. I will never be returning.
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