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| - The food is great, I love the Broccoli Salad that is the only reason I ever keep coming back. Well and for the fact when you work uptown you eat at all the same places most of the time anyways. The Service is TERRIBLE though! Now don't get me wrong, no one is really ever rude at all but the wait time for your food is terribly slow and they mess it up all the time.
They just gave the whole place a make over this week probably because they never have a line and hoped to get more customers in there but the menu and design wasn't the problem. The lack of urgency or care that people might have to get back to work is the problem. On top of that their menu prices went up a ridiculous amount, which is going to make people not want to come even more since they are paying 11 dollars and some change for a sandwich and two sides.
Todays experience.. Went downstairs to finally get lunch at about 330, clearly a slow time so there was absolutely no line at all. Seriously I was the only person in line. My order was a Chicken Salad Sandwich with no tomato and lettuce add Provolone Cheese, with two sides of Broccoli Salad with two side cups of the dressing for the Broccoli Salad.
I waited 15 minutes for my food, literally 15 minutes for a sandwich that does not require to be cooked at all and two sides that are cold items so they require no heating up. Oh before I got my food a little bit after I ordered probably about 5-6 minutes later they told me they didn't have the chicken salad I ordered. Ok that's cool, no big deal, but why did it take that long to realize it when there is literally NO ONE in the store getting food before me. But that's cool. Get my food, check the box (literally just checked it for one thing.. the gold of all the food in there my side cups of the Broccoli dressing..yes I love this stuff, this is why I keep coming back) It was not in there. Ok cool that's fine shouldn't take them long to get it. Oh yea, 10 minutes to get two cups of broccoli salad dressing. WHAT?? so now we are looking at what, 25 minutes in the store at a time that was dead..That was my entire lunch break, thanks! Get back to my desk, come to find out that there was no Provolone Cheese on my sandwich that they charged me 50 cents for. Not mad I got charged but I just paid 11 dollars for a sandwich that isn't right. AND I didn't get a free cookie? What they charge more now for food but aren't giving out free cookies.. The madness.. I just don't understand.. Because it took so long for my food I couldn't even go back downstairs to get my cheese or cookie.,..
Its such a shame, I love Chicken Salad Chick, I have been to the other one off Pineville Matthews and its great, love the food. But the service at this one uptown is just so awful, I would rather stand in that terrible Chick Fila Lunch hour line than take the amount of time I would at this location. The Service needs to step it up for this place to survive uptown... maybe that location is just bad luck since the last couple places closed down also in the last 10 years.
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