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  • On 4/14/17 I went to the Culver's drive through located in Buckeye Az (On Verrado Way). I ordered a Crispy Chicken Sandwich Basket and waited for about 8 mins before getting "MY MEAL." The employee was very friendly and asked if I needed anything else. I told her that would be all, thanked her for her time and drove off. I made it all the way home (8 miles away) before opening the bag and realizing they gave me the wrong bag. Debated with my self if it was worth it to get back in the car and get the mistake fixed. Unfortunately, I did. When I arrived back to the Culver's I informed them of the mistake that was made and they seemed very eager to fit their mistake (never once did the manager apologize). All the manager would have had to say was sorry for their mistake and I would have felt better about this incident. So I waited, and waited more, before realizing that Its been a total of 33 mins that I've been waiting to get the food I paid for. I went back to the counter and asked for a refund. You could tell by the manager and the cooks reaction that they forgot to even start my order. Very unpleased with my visit at this Culver's.
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