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  • After loosing a fur baby we boarded our Standard Poodle Puppy and our 6 yr old Tea cup poodle with PetSmart Pet hotel, we have always used them, but frankly, their employee's haven't a clue. Originally three dogs were coming to stay, one we fed specialty food, but since he passed away, the specialty food did not come for the other two dogs. Made the appointment with Zander the manager of the pets hotel, who I told to call my cell phone if there is anything pertaining to the two dogs staying as we were leaving the state within the hour. When I got home, there was a message from Zander on my land line phone at home stating there was no specialty food brought in for the dogs. (Mind you clear instructions were left on the online booking that did transfer to them). When calling for grooming appointment Jordan was handling the call, but Kaliee picked up the line and transferred the call to the grooming salon. After asking for the tech to cut my standard poodle puppy's ears short and to cut her down to 1/2" the store calls again to schedule the appointment - too many hands in the pot? The salon manager calls two to three hours later and tells me there's no way they can groom my Standard Poodle unless they do a pre-brush through and because her tail is matted to the skin all they can do is buzz off her tail hair. My mom and I agreed there is a different way to do her tail and refused to have it buzzed off. The grooming manager loosing the win on the phone insisted there was no other way. So we gave in only to have the Standard Poodles appointment cancelled. No phone call, no explanation and nothing. I will stick to my cheaper priced groomer, who brushes out our dogs after their baths and loves on them instead of hating the owners. I highly recommend Christie at Dales West Side Town and Country if you are looking for decent prices and better attitudes from real groomers.
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