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| - Worsttttttttt pizza experience in my life! Take "Brooklyn" off your box! Brooklyn pizza is good, this was a pizza fail!! Over an hour wait for burnt pizza? My full review will soon to follow!!!
----That was just the tip^^---
I was going to wait to review this place, but I can't. I'm so infuriated I could scream. We walked into Grimaldi's (Mind you, this was my very first time here) and while we were approaching the hostess, I saw her roll her eyes at my kids. LISTEN-- If you can't handle the service industry... BEAT IT! I worked every role in the restaurant business for years, including upper management. That's not how your greet guests. (Especially ones that Yelp!!)
The night was NOT starting off well at all.
She asks us "how many?" and said that there was a 25 minute wait. That was fine for us. We told her that we didn't mind eating outside if that helped. She QUICKLY replies "There's NO room to sit outside".... Really? I see two open tables and a large table of 6-8 people with to-go boxes on their laps. She obviously didn't want to take another table.
Now I'm irritated. I hate liars. I hate mean people, and I hate LAZY employees!
We got sat about 10 minutes later. Our waiter, "AJ" was nice, he took our app and drink orders. Not to my surprise he screws that up. We ordered red sangria, he brought white. It wasn't a big deal, but I was already annoyed from all the prior attitude. We really should have left, but the kids were hungry and it's a school night.
We quickly order two pizzas and crossed our fingers that our night was about to get better.
... Little did we know that it would get worse...
AJ, our waiter, came back a few minutes later with a red sangria in hand, apologizing for the confusion. (Ok, good work there)
After that we sat there for another hour, watching all of the tables (that arrived after us) get served their pizza! ARE YOU KIDDING ME? An hour for pizza? The waiter kept saying that it was coming. Our kids were hungry, getting antsy and I was really annoyed.
The manager came over and said our pizza was just about up. My husband told him what happened and how we have been sitting for an hour. What did the manager reply? He said we've only been there for 25 minutes!!! HOW DARE YOU?? I said "Really? here's my Yelp and FB check-ins showing the timestamps"...... He knew he was caught out there and said our pizzs was next and he'd try to help work out the bill. ----GEE Thanks. You basically call my husband and I liars, make your business look horrible, then just "try' to make up for it? I told my husband I wanted to leave. We only stayed because we were curious what was going to happen next.
Another 5-7 minutes go by, and our pizza arrives. Just ONE of them lol. I explained to the waiter that I am a Brooklyn born Italian and NO freaking pizza is worth an hour wait. He didn't really have much of a reaction.
Our second Pizza came another 2 minutes later. I take a bite... and to complete the WORST pizza story EVER.... IT WAS BURNT! Not crispy, not well done, outright pitch black burnt. It tasted like charcoal. We told the waiter we were done and over it and wanted to leave.
He brings over the bill, the manager took $33.50 off of the $95.00 bill.
We paid and left.
NEVER EVER AGAIN! First and last time.
(Burnt pizza picture was posted in my profile. YUCK)
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