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  • Food is 2 or 3 out of 5 stars, the service is probably a 1. To be honest, I have mixed feelings about this place. One day I'll go and I'll feel like I got great service because as I'm walking out with two full bags the owner/manager will call out and ask if I need a box to carry them in, and I'll feel taken care of and great about my purchase. But then there are nights like today where I walk in, order the same kind of meal I usually get (Combo 1) and once I get to the guy who puts the toppings on I realize they have no lettuce. Not even that big of a deal in the great scheme of things if you want a burger, really. But the thing that boggles my mind is how the owner/manager had enough awareness to let me know right away that I was buying the "smallest burger," and then proceeded to accept my money, but omitted including the smallest of decencies to forewarn me that an important topping was missing from their roster. At 8:00 at night, when they've supposedly been out of lettuce all day because "the holiday might have mixed things up with their supplier." (You can't go out and buy a couple heads of lettuce then? Whatever.) Now a minor problem becomes a bigger annoyance because NOW I feel like I've been gipped. Not only was there no apologetic attitude about this big lacking of service, there was no acknowledgment of the shortcoming at all. I had to ask if there was no lettuce, and if I hadn't they would have all probably just acted like nothing was out of the ordinary. Guys, it's not like you're missing some hot peppers or you're short on tissues. Lettuce is kiiiiind of an important part of a standard burger. Basically, if I'm paying almost 10 bucks for your "smallest burger," I wouldn't mind being told that it's going to be incomplete. That's all I'm saying. The food honestly just isn't good enough to make up for this laziness and lack of consideration.
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